PRACTICAL PARENTING

PRIVACY POLICY

Effective Date: [5 October 2025]
Last Updated: [5 October 2025]

1. INTRODUCTION

Welcome to Practical Parenting (“we,” “us,” “our”). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our websites, use our online courses or newsletters, make purchases, or otherwise interact with our Services.

This Policy applies to all users worldwide, with additional rights described for residents of:

South Africa (under the Protection of Personal Information Act 4 of 2013 – “POPIA”)
European Economic Area (EEA) (under the General Data Protection Regulation – “GDPR”)
United Kingdom (under the UK GDPR and Data Protection Act 2018)
United States (general consumer protections and relevant state laws)

By using our Services, you agree to this Policy and our Terms of Use.

2. WHO WE ARE

Practical Parenting‍
support@practicalparenting.com

‍

3. INFORMATION WE COLLECT

We collect the following categories of information:

(a) Information You Provide Directly

Account information: name, email, password, billing address, phone number
Payment details: processed securely via third-party payment processors (e.g., Stripe, PayPal). We do not store full card numbers on our servers.
Communications: messages, emails, or feedback you send us
Course participation: forum comments, quiz answers, progress tracking
Newsletter sign-up: name and email
Purchases: order details, invoices, transaction history

(b) Information We Collect Automatically

Device and browser data: IP address, browser type, operating system, screen size, referring URL
Usage data: pages visited, links clicked, session duration, referral source
Cookies and similar technologies: small files that store user preferences, analytics data, and login sessions. See our Cookie Policy (coming soon) for details.

(c) Information from Third Parties

Payment processors, email service providers, and analytics tools (e.g., Google Analytics, Meta Pixel, MailerLite, or Webflow forms)
Social media platforms when you interact with our accounts (e.g., Facebook, Instagram, YouTube)

4. HOW WE USE YOUR INFORMATION

We use your information to:

Purpose: Legal Basis (GDPR/POPIA)Provide and operate our Services
Performance of a contract / legitimate interests
Process payments and deliver productsPerformance of a contract
Manage subscriptions and renewals
Performance of a contract
Send transactional and support emails
Legitimate interests
Send newsletters, updates, and marketing (opt-in only)
Consent: Personalize content and user experience
Legitimate interestsImprove our website and services
Legitimate interests
Comply with legal obligations (tax, accounting)
Legal obligation
Prevent fraud, abuse, and unauthorized access
Legitimate interests / legal obligation

We will not use your personal data for any other purpose without your consent.

5. MARKETING COMMUNICATIONS

We send newsletters and promotional content only with your consent.
You can unsubscribe at any time by clicking “Unsubscribe” in any email or contacting us at [support@practicalparenting.com].

We may use anonymized engagement metrics to improve our email content but will not share your details with third parties for their own marketing.

6. COOKIES & ANALYTICS

Our website uses cookies and tracking technologies for:

Site functionality (login sessions, cart management)
Analytics (Google Analytics, Webflow Analytics)
Marketing performance (Meta Pixel, email conversion tracking)

You can manage cookie preferences through our upcoming Cookie Settings Module or your browser settings.
We will not load non-essential cookies without your consent in the EU/UK.

7. DATA SHARING & INTERNATIONAL TRANSFERS

We share your personal data only as needed with:

Service providers: hosting (Webflow, AWS, Google Cloud), email delivery (MailerLite), analytics, and payment processors
Professional advisers: accountants, auditors, legal advisors
Authorities: if required by law, regulation, or court order

We do not sell or rent personal data.

International Transfers

Because we operate from South Africa and use global service providers, your data may be transferred outside your country (e.g., to the US or EU).
When doing so, we ensure appropriate safeguards, including:

Standard Contractual Clauses (SCCs) for EU/UK users
Adequacy decisions (e.g., UK–EU adequacy)
POPIA Section 72 compliance for South African data transfers

8. DATA RETENTION

We keep personal data only as long as necessary for the purposes described in this Policy:

Account & order records: 7 years (for tax/accounting compliance)
Marketing consent records: until withdrawn
Support messages: up to 3 years after closure
Backups: retained securely for limited recovery periods

When no longer needed, data is securely deleted or anonymized.

9. DATA SECURITY

We implement appropriate technical and organizational measures to protect your data, including:

HTTPS encryption
Role-based access controls
Regular vulnerability checks
Secure password and data storage
Limited data access by authorized staff only

However, no online system is 100% secure. You share information at your own risk, and we cannot guarantee absolute security.

10. YOUR RIGHTS

Depending on your jurisdiction, you have the following rights:

South Africa (POPIA)

Access your personal information
Request correction or deletion
Object to processing for legitimate reasons
Lodge a complaint with the Information Regulator: complaints.IR@justice.gov.za

EU/EEA (GDPR)

Access, rectify, erase (“right to be forgotten”)
Restrict or object to processing
Data portability (receive data in machine-readable format)
Withdraw consent at any time
Lodge a complaint with your local Data Protection Authority or with CNPD (Portugal) if in Portugal

UK (UK GDPR)

Similar rights; complaints to the ICO (ico.org.uk)

US

Right to access and delete (depending on state law)
Right to opt out of data sale or sharing (we do not sell personal data)

To exercise any rights, email [support@practicalparenting.com].
We may verify your identity before acting on your request.

11. CHILDREN’S PRIVACY

Our Services are intended for adults. We do not knowingly collect personal information from children under 13.
If a parent or guardian believes a child’s data has been submitted, please contact us immediately for deletion.

12. THIRD-PARTY LINKS

Our Services may contain links to third-party websites or tools. We are not responsible for their privacy practices. Please review their policies before providing personal information.

13. AUTOMATED DECISION-MAKING

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.
If we make material changes, we will:

Update the “Last Updated” date
Notify registered users via email at least 30 days in advance
Provide a clear notice on our website

Your continued use after changes take effect indicates your acceptance.

15. CONTACT US

For privacy-related inquiries, data requests, or complaints:

Privacy Team – Practical Parenting
Email: support@practicalparenting.com

ADDITIONAL COMPLIANCE DISCLOSURES

Data Controller: Practical Parenting (South Africa)
Data Protection Officer (if appointed): [Name or “Not applicable”]
Legal Bases: Contract, consent, legitimate interests, legal obligations
Supervisory Authorities:

South Africa – Information Regulator (https://www.justice.gov.za/inforeg/)
EU – CNPD Portugal (https://www.cnpd.pt)
UK – Information Commissioner’s Office (https://ico.org.uk)