PRACTICAL PARENTING

TERMS OF USE

Effective Date: [5 October 2025]
Last Updated: [5 October 2025]

1. INTRODUCTION AND ACCEPTANCE

Welcome to Practical Parenting (“Practical Parenting,” “we,” “us,” “our”). These Terms of Use (“Terms”) govern your access to and use of our websites, applications, courses, newsletters, downloadable resources, e-commerce, communities, and related services (collectively, the “Services”).

By using the Services, you agree to these Terms and to our Privacy Policy and Cookie Policy (together, the “Agreements”). If you do not agree, do not use the Services. We may update these Terms; see Section 25 (Modifications).

2. DEFINITIONS

Services: Our sites, apps, blog content, newsletters (free/paid), online courses, masterclasses, e-commerce store, downloadable resources, communities, and any other products/services we offer.
Content: Text, images, video, audio, graphics, courses, articles, downloadables, software, and all materials we provide.
User/you: Any person who accesses or uses the Services.
Customer/Member: Any person who purchases or subscribes.
User Content: Any content you submit (comments, testimonials, reviews, posts, uploads).

3. ELIGIBILITY AND ACCOUNTS

You must be 18+ to use the Services. The Services are not directed to children under 13. Creating an account? You agree to provide accurate information, keep credentials secure, and are responsible for all activity under your account. One subscription = one individual (unless stated otherwise).

4. ACCEPTABLE USE

You agree not to: (a) break laws; (b) infringe IP; (c) harass, discriminate, or abuse; (d) upload malware; (e) bypass security; (f) interfere with the Services; (g) share or redistribute paid content; (h) send spam; (i) scrape or use bots without permission; (j) impersonate others; (k) provide medical/therapeutic advice to other users; (l) post personally identifiable information of children; (m) share health misinformation; (n) engage in commercial use without written permission. We may suspend/terminate for violations (see Section 20).

5. INTELLECTUAL PROPERTY

All Content is owned by Practical Parenting or our licensors and protected by applicable copyright, trademark and other laws. All rights reserved. You may not copy, distribute, adapt, display, sell, or create derivative works without our written consent. Do not remove rights notices or capture/redistribute courses or premium content. Reasonable quotation/critique and mandatory exceptions permitted by law are not restricted.

6. LICENCE TO USE CONTENT

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access the Content for your own non-commercial use.

Courses/Masterclasses: Access for the duration shown at purchase (e.g., lifetime, 12-month, or subscription). Individual use only. Multi-device access for your own use is fine. Downloading only where explicitly enabled.
Downloadables: Personal, non-commercial use; you may print a single copy for yourself; no redistribution or modification.
Newsletters: Personal use; do not forward to non-subscribers or republish.
We may revoke licences for breaches.

7. USER-GENERATED CONTENT

Ownership & Licence. You retain ownership of your User Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt, publish, display and distribute your User Content solely to operate, provide, improve and promote the Services, including in marketing. You may delete your User Content at any time; our licence continues only as needed for prior uses, backups, and legal compliance. Nothing here is intended to waive non-waivable moral rights.

Warranties. You have the rights to post it; it doesn’t infringe others; it complies with laws and these Terms; and you have permissions for people shown.

Moderation. We may monitor, edit, remove, or refuse User Content; we are not obliged to pre-screen and do not endorse user opinions.

8. COPYRIGHT & NOTICE-AND-TAKEDOWN

We respect IP rights and respond to valid notices.

US (DMCA) Notices
Send to Email: [support@practicalparenting.com]
Include: signature; work identified; infringing material and URL; contact info; good-faith statement; and a statement under penalty of perjury of authority and accuracy.

EU/UK Notice-and-Takedown
Email [support@practicalparenting.com] with: (a) URL and description of the content, (b) the right you claim is infringed, (c) your contact details, (d) a good-faith statement of accuracy and authority. We act expeditiously upon sufficiently precise, adequately substantiated notices.

Counter-Notice (US)
If your material was removed by mistake/misidentification, write to the DMCA Agent with your signature, removed material and its prior location, a good-faith statement, and your consent to jurisdiction as required by DMCA.

Repeat infringers’ accounts may be terminated.

9. CHILDREN’S PRIVACY & SAFETY

Accounts are for adults. We do not knowingly collect personal information from children under 13. If you allow a teen (13–17) to view Content using your account, you accept responsibility for their activity. Any information about children that appears in your use of the Services is provided by you as the account holder and handled under our Privacy Policy and applicable law.

If you believe we collected a child’s data inadvertently, contact [support@practicalparenting.com].

10. EDUCATIONAL PURPOSE DISCLAIMERS

All Content is for informational and educational purposes only. It is not medical, psychological, or therapeutic advice and does not create any professional relationship with us or our contributors. Always seek qualified professional advice for health, development or behavioural questions.

Emergency: In a medical emergency, call your local emergency number (e.g., 112 in EU/UK, 911 in US, 112/10177 in South Africa).

11. RESULTS & OUTCOMES

We do not guarantee outcomes. Results vary with many factors (family context, child needs, consistency, resources, external factors, etc.). Testimonials represent individual experiences and are not typical.

12. PERSONAL RESPONSIBILITY

You are responsible for your parenting decisions and for evaluating whether Content is appropriate for your family. Use the Services as one resource among many, not a substitute for professional judgment.

13. PRICING & PAYMENT

Prices are shown in [currency/ies shown at checkout] and may include or exclude taxes depending on your location (VAT/SA VAT will be displayed where applicable). We use third-party processors (e.g., Stripe, PayPal). By providing payment info, you confirm you’re authorised and you authorise charges for the amounts shown, including taxes.

14. REFUNDS & CANCELLATIONS

‍ All sales are final (subject to statutory rights). For downloadable digital products, refunds are generally unavailable once access or download has begun, unless required by law or we cannot resolve a technical fault.

Physical products: 30-day return window for damaged/defective/materially misdescribed items; return in original condition. We provide return instructions; return shipping covered if our fault. Refund upon inspection.

Subscriptions: See Section 15.

Statutory consumer rights are not affected (see EU/UK/SA notes below).

Consumer Cooling-Off / Withdrawal Rights

EU/EEA consumers: 14-day right to withdraw under Directive 2011/83/EU. Digital content: you will be asked to expressly request immediate access and acknowledge loss of the withdrawal right once supply begins.
UK consumers: Similar rights under the Consumer Contracts Regulations 2013; loss of right on supply of digital content after express consent and acknowledgement.
South African consumers: Cooling-off may apply to transactions resulting from direct marketing under Section 16 of the Consumer Protection Act (CPA) (5 business days) and other situations prescribed by law.

We will email you purchase confirmations and pre-contract information as required by law.

15. SUBSCRIPTIONS & AUTO-RENEWAL

Some Services are offered by subscription (monthly/annual/lifetime). Auto-renewal: Your plan renews at the end of each billing period and your payment method will be charged unless you cancel beforehand.

Pre-contract information: Before purchase we will display the price, term, renewal cycle, and how to cancel. No pre-ticked boxes.

Renewal reminders:

EU/UK annual plans: We will email a clear reminder 7 days before renewal with the renewal date, price, and a direct cancel link.
US annual plans: We will provide renewal reminders consistent with applicable federal/state rules (including the FTC’s “Click-to-Cancel” requirements).

Easy cancellation (same-channel): You may cancel via the same channel you used to sign up (e.g., in-app/web account → Settings ▸ Subscriptions ▸ Cancel), or by emailing [support@practicalparenting.com] with “Cancel Subscription.” No calls, chats, or retention hoops required.

Effective date: Cancellation takes effect at the end of the current billing period; no pro-rata refunds unless required by law.

Failed payments: We may retry up to [3] times, notify you of failures, and suspend access until payment is updated.

Price changes: We’ll give at least 30 days’ notice before your next renewal. If you don’t accept, you may cancel before the change takes effect.

16. SERVICE AVAILABILITY

Services are provided “as is” and “as available.” We do not guarantee uninterrupted, error-free or secure operation. We will use reasonable skill and care in providing the Services and reasonable efforts to communicate significant outages (e.g., via status page/email). We are not responsible for third-party outages, internet issues, device/browser incompatibility, or factors beyond our control.

17. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability that cannot be excluded by law, including death or personal injury caused by negligence, fraud or fraudulent misrepresentation, wilful misconduct, gross negligence, or statutory data-protection liabilities to the extent such exclusions are prohibited.

To the extent permitted by law, our total aggregate liability arising out of or related to the Services shall not exceed the amounts you paid to us for the Services in the twelve (12) months prior to the event giving rise to the claim.

We are not liable for: indirect, incidental, special, consequential or punitive damages; loss of profits, revenue, data, goodwill; business interruption; reliance losses; or damages caused by unauthorised access, malware, or third-party services—except to the extent such exclusions are prohibited by applicable consumer law. Your statutory consumer rights remain unaffected.

18. DISCLAIMERS OF WARRANTIES

To the fullest extent permitted by law, we disclaim all warranties (express, implied, statutory) including merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free access. This does not affect mandatory consumer guarantees/rights (EU/UK digital content conformity; SA implied warranties under CPA where applicable).

19. INDEMNIFICATION

You agree to indemnify and hold harmless Practical Parenting and our affiliates, officers, employees, and agents from claims, damages, costs (including reasonable attorneys’ fees) arising out of your breach of these Terms, your User Content, or your unlawful use of the Services—except to the extent prohibited by consumer law.

20. TERMINATION

We may suspend or terminate access immediately for material violations (e.g., IP infringement, unlawful or abusive conduct, non-payment, AUP violations). You may cancel at any time (see Section 15). Upon termination, licences end and access ceases (except continued access through the end of the paid period for subscriptions). We may retain data as required by law (see Privacy Policy).

If we make material changes you do not accept, you may terminate without penalty before they take effect (see Section 25).

21. COMMUNITY GUIDELINES

Be respectful and family-friendly; no hate speech, harassment, adult content, or child endangerment; no spam or unauthorised promotions; no impersonation; no health misinformation. We may remove content or suspend users to protect the community.

22. THIRD-PARTY SERVICES & LINKS

We may link to third-party sites or use third-party processors. We are not responsible for third-party content, terms, or privacy practices.

23. GOVERNING LAW & JURISDICTION

These Terms and any non-contractual obligations are governed by the laws of South Africa.

Consumers in the EU/UK/US: You also benefit from mandatory consumer protections in your country/state of residence. You may bring proceedings in the courts of your residence where mandatory law grants that right, or in South Africa.
For non-consumer business users, the parties submit to the exclusive jurisdiction of the courts of South Africa.

Online Dispute Resolution (EU): You may use the EU ODR platform: https://ec.europa.eu/consumers/odr

(We do not include arbitration to avoid conflict with EU/UK consumer laws. If you need US-only arbitration later, we can add a consumer-safe, state-specific clause.)

24. PRIVACY & COOKIES

Your personal information is handled per our Privacy Policy and Cookie Policy (incorporated by reference), compliant with POPIA (South Africa), GDPR (EU), and UK GDPR as applicable. We use a consent mechanism for cookies in jurisdictions where required. Links: [Privacy Policy ]

25. MODIFICATIONS TO TERMS

When we make material changes, we will:
(a) update the “Last Updated” date; (b) notify registered users at least 30 days before effectiveness (email and/or in-product notice); and (c) for significant changes, require acceptance before continued use.
If you do not accept the changes, you may terminate without penalty before they take effect.

26. SEVERABILITY

If a provision is unlawful or unenforceable, it will be modified to the minimum extent necessary or severed; the rest remains in force.

27. ENTIRE AGREEMENT

These Terms, the Privacy Policy, Cookie Policy, and any product-specific terms constitute the entire agreement and supersede prior understandings regarding the Services.

28. WAIVER

No failure to enforce is a waiver. A waiver must be in writing and signed.

29. ASSIGNMENT

You may not assign without our consent. We may assign (e.g., merger, acquisition, restructuring). These Terms bind permitted successors/assignees.

30. FORCE MAJEURE

We are not liable for delays/failures due to causes beyond reasonable control (acts of God, pandemics, war, civil unrest, government action, utility/cloud/provider outages, cyberattacks, labour disputes, or similar). Performance is suspended for the event’s duration.

31. COMPANY INFORMATION / CONTACT

Practical Parenting
Support: [support@practicalparenting.com]
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32. ACKNOWLEDGMENT

By using the Services, you confirm that you are at least 18, have read and understood these Terms, agree to them, and will use the Services lawfully and responsibly. Your statutory consumer rights remain unaffected.

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